JOB SUMMARY

Technical Support Specialist – Level 1

Clive, IA

 
POSITION SUMMARY

Myriad Advisor Solutions, located in Clive, Iowa, is growing our Technical Support Team. If you have work experience or possess a strong interest in the Information Technology field; you have or are willing to obtain applicable certificates, as defined; and would describe yourself as someone who is well spoken, tech savvy, personable and enjoys providing outstanding customer service, we encourage you to review our current Technical Support Specialist-Level 1 opening.



 
A Glimpse of the Position Responsibilities
  • Provide remote technical guidance, assistance and coordination to end-users for PC, server, network and hardware problems
  • Daily tasks include, but are not limited to, configuring, testing, and troubleshooting network and wireless issues, setting up user accounts, and formatting and setting up desktop and laptop computers
  • Accurately document details related to client support issues in help desk ticketing system and complete ticket/tasks efficiently
  • Ability to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST; Weekend and on-call coverage as needed
  • Create, build and foster strong and effective working relationships with peers, management, clients, and vendors

 
Personal Attributes Required
  • Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients
  • Excellent oral, written and interpersonal communication skills; well-spoken on the phone; exudes a courteous, friendly, and professional demeanor
  • Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge
  • Ability to manage multiple projects and remain flexible while keeping a keen attention to detail; understanding of urgency through display of effective time management and efficiency
  • Must be dependable and have the ability to meet deadlines as assigned

 
Education and Experience Preferred
  • Degree or Associates degree in Information Technology related field required
  • Current knowledge of computer systems, electronic systems, and software applications; Solid understanding of desktop applications
  • Level 1 Technical Support experience preferred
  • Intermediate to advanced knowledge of Microsoft Windows 7/10, and a willingness to learn new operating systems
  • Intermediate to advanced knowledge of general internet technologies (email, web browsers, etc.)
  • Basic knowledge of core network technologies (WiFi, routers, switches, etc.)

 

Qualified, energetic and motived candidates who would like to be considered for the Technical Support Tier 1 position are encouraged to submit their resume to Recruiting@myriadas.com.


 
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