JOB SUMMARY

Technical Support Specialist – Tier 2

Clive, IA

 
POSITION SUMMARY

Myriad Advisor Solutions, located in Clive, Iowa, is seeking an experienced Technical Support Specialist to join our established and growing Tech team. If you are dedicated to providing advanced support on escalated issues, motivated by researching and resolving client technical issues and find satisfaction in utilizing and advancing your skills through interactive daily interaction, we want to hear from you!



 
A Glimpse of the Position Responsibilities
  • Provide advanced remote technical guidance, assistance and coordination to end-users for PC, server, network and hardware problems
  • Provide professional, timely and exception communication with internal and extern contacts both written and oral
  • Address and resolve advanced issues escalated by Level 1 Support Specialist
  • Collaborate with department personnel and ensure there are solutions for all client IT issues.
  • Ability to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST; Weekend and on-call coverage as needed
  • Create, build and foster strong and effective working relationships with peers, management, clients, and vendors

 
Personal Attributes Required
  • Extraordinary customer service skills and presence while possessing a positive attitude through all client interactions
  • Outstanding planning and organizational skills, efficient multi-tasker, effective follow-up, deadline focused; detail oriented and demonstrates a commitment to accuracy be delivering high quality work consistently
  • Excellent oral, written and interpersonal communication skills; well-spoken on the phone; exudes a courteous, friendly, and professional demeanor
  • Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge
  • Energetic team player, with the ability and willingness to learn and effectively utilize new technologies as required and required

 
Education and Experience Preferred
  • Associates degree preferred; completed college coursework in conjunction with work experience will also be considered; advanced education in Information Technology related field is ideal
  • Solid understanding and advanced usage experience with technology in general
  • Advanced knowledge of Windows 7/10, and a willingness and capacity to learn new operating systems
  • Intermediate to advanced knowledge of core network technologies (WiFi, routers, switches, etc.)
  • Proven to advanced knowledge of PC hardware components/technology (CPUs, hard drives, RAM, peripherals, video/monitors/Bluetooth, etc)
  • 2+ years of Level 2 Tech support experience preferred
  • Experience in a team environment with elevated technical and organizational responsibilities
  • Daily tasks include, but are not limited to, configuring, testing, and troubleshooting network and wireless issues, setting up user accounts, and formatting/setting up desktop and laptop computers

 

Qualified, energetic and motived candidates who would like to be considered for the Technical Support Tier 2 position are encouraged to submit their resume to Recruiting@myriadas.com.


 
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