Telecom Associate – Full Time

Clive, IA


The Telecom Associate will serve as first level support to telecom related issues and client support requests. The Telecom Associate will be familiar with telephone related systems, devises, data cables, wiring, circuits, digital computers and other relevant equipment/software. The Telecom Associate will also serve as support back-up to the Tech Team by addressing incoming calls, basic technology fixes, and tech desk coverage as needed or requested.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Provided basic configuration and operational support of telecommunication systems
  • Perform routine adds, moves and changes for phones, numbers and lines, troubleshoot and resolve tickets and tasks as assigned
  • Provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems, malfunctions of all phone and PC related issues
  • Daily tasks include, but are not limited to, configuring, testing and troubleshooting network and wireless issues, setting up user accounts, and formatting and setting u desktop and laptop computers

Required Qualifications
  • Associates degree preferred; completed college coursework in conjunctions with work experience will also be considered
  • Advanced education in Telecom and/or relevant telecom industry work experience
  • Strong client service skills and phone etiquette while interacting directly with customers; a genuine interest in serving and caring for our clients
  • Intermediate to advanced knowledge of Microsoft suite, and willingness to learn new operating systems

Desired Traits
  • Outstanding planning and organizational skills, efficient multi-tasker, effective follow-up, deadline focused; detail oriented and demonstrates a commitment to accuracy by delivering
  • Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experiences and evolving industry knowledge
  • Energetic team player. With the ability and willingness to learn and effectively utilize new technologies as requested and required


To be considered for the Telecom Associate position, submit your current resume to with the subject line: Telecom Associate. Questions regarding the position may be directed to (515) 612-7801 or to

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