JOB SUMMARY

Client Services Associate

Los Gatos, CA

 
POSITION SUMMARY

CLIDRO Private Wealth Management Group is actively seeking a part-time Client Service Associate (CSA) to join their hard-working yet laid back team. Given the nature of this work, the administrative support team plays an integral role in the success of the firm, and the work they do for their clients. The Client Services Associate role is responsible for providing a broad range of internal administrative support to other staff members and managers in the provision of service to the clients. CLIDRO hopes to find a new team member who is motivated to help their practice grow and expand. If you have exceptional client service and communication skills, with a good understanding of finance, this may be the opportunity for you!


 
Essential Duties and Responsibilities
  • Responsible for ensuring all client needs are promptly and accurately addressed; politely answer telephone calls; address calls as appropriate or take detailed messages as needed
  • The Client Service Associate is an integral part of the Firm’s team. Input, participation, and out-of-the-box thinking is encouraged and requested
  • Review and respond to all electronic correspondence; promptly address issues and concerns with professionalism and attention to resolution
  • Maintain up-to-date client data in the contact management system and contact database for purposes of reporting, scheduling, fee tracking and marketing purposes
  • Establish and maintain client files to meet regulatory and compliance requirements, create and produce reports and databases for maintaining files and record keeping
  • Create and close accounts; add power of attorney and trading authority as applicable, link life insurance and annuity accounts, complete client registrations and proactively address and follow-through on client service requests

 
Required Qualifications
  • Bachelor or Associates degree preferred
  • 2- 3 years industry experience is required; appreciation for the industry
  • Series 7 license preferred
  • Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients

 
Desired Traits:
  • Excellent oral, written and interpersonal communication skills; well-spoken both on the phone and in person; exudes a courteous, friendly, and professional demeanor
  • Outstanding planning and organizational skills, efficient multi-tasker, effective follow-up, deadline focused; detail oriented and demonstrates a commitment to accuracy by delivering high quality work
  • Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge
  • Energetic, eager to learn, team player, willing to cooperate; self-motivated with ability to work both independently and under direction
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment; adapts to change in the work environment, manages competing demands and multiple interruptions

 

Qualified and energetic candidates who wish to be considered for the part-time Client Service Associate position located in Los Gatos, CA are encouraged to submit a current resume and cover letter to Recruiting@myriadas.com.


 
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