Technical Support Analyst 1

Okalahoma City, OK


Our client, BancFirst located in Oklahoma City, OK is looking for tech savvy individuals who blend their service-oriented mindset and tech skills to serve as a Technical Support Analyst 1. In this 6 (six) month contract position, the Analyst 1 will work to resolve technical issues with users’ software and hardware needs. BancFirst is looking for individuals to leverage their technical knowledge in order to increase overall client satisfaction. Individuals must have experience deploying multiple computers as this will be an essential function of the job.

  • Receives incoming calls for technical support and diagnostics, troubleshooting desktop and network issues via phone and on-site support
  • Configures, installs and maintains all desktop hardware, software and peripherals
  • Image/re-image new and existing desktops and laptops
  • Assists with equipment repair, rollouts of software and/or hardware
  • Assists with the development, implementation and maintenance of technical documentation for the department
  • Assist with Mobile Iron email accounts for cell phones.
  • Responsible for On-call duties on a regular rotation

  • Understands A+, demonstrates general knowledge of network infrastructure and support, and understands Active Directory
  • Displays good written and verbal communication through strong Customer Service skills
  • Must be able to work in a fast-paced, team based environment where you may be required to exercise independent judgment
  • Occasionally works evenings and weekends, and may be required to travel statewide
  • Able to lift and move up to 40 lbs.
  • Works well in a complex, multi-platform, multi-vendor, multi-protocol & LAN/WAN environment

  • 0 - 3 years of experience providing technical support on a Helpdesk
  • 0 – 2 years of experience troubleshooting Windows 7 and Windows 10
  • Individuals must have experience deploying multiple computers as this will be an essential function of the job.
  • Experience with server 2012 & 2016 in an Active Directory environment (preferred)
  • Experience with MS Office and Outlook (2016) (preferred)


Qualified and success-driven candidates who wish to be considered for the Technical Support Analyst 1 position are encouraged to submit their current resume to Questions regarding the position may be directed to (515) 850-1219 or

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