JOB SUMMARY

Client Service Associate

Plymouth, MN

 
POSITION SUMMARY

Use your administrative and operational experience to assist our client in managing and growing their business. As a Client Service Associate (CSA) assisting prospective and existing clients with their account needs, you will make a positive impact every day.

Located in Plymouth, Minnesota, a suburb of the vibrant Twin Cities area, our client is an established and growing financial services firm looking for a Client Service Associate to join their team.

The CSA will provide administrative and operational client service support to the firm’s Managing Principal. The CSA will play an integral role in assisting with business development ensuring: prospective and existing client meeting preparation is complete; action item and follow-up reminders are timely and thoroughly addressed; proper prioritization has been defined; collaboration of business strategy to include marketing, new business lines and process improvements. The CSA is responsible for providing an unforgettable first impression to prospective clients and serves as a positive and efficient client service resource ongoing.

Highlights of the CSA position include, but are not limited to:



 
Essential Duties and Responsibilities:
  • Assist with coordination of business development activities for the firm from start to finish; setting client appointments, attending client meetings and ensuring action items are completed and tracking outcomes
  • Answer initial questions from prospective or new clients when establishing accounts and ensure ongoing client service needs are promptly and completely addressed
  • Review and respond to all electronic correspondence; promptly address issues and concerns with professionalism and attention to resolution
  • Answer non-advice-related client service issues by utilizing available resources, to include but not limited to, internal resources and the home office
  • Maintain up-to-date client data in the contact management system and contact database for purposes of reporting, scheduling, fee tracking and marketing purposes
  • Establish and maintain client files to meet regulatory and compliance requirements, create and produce reports and databases for maintaining files and record keeping

 
Required Qualifications:
  • Bachelor or Associates degree preferred; completed college coursework in conjunction with work experience will also be considered
  • 2-3 years industry experience is required
  • FINRA Series 7, 66, and/or 63 preferred. Candidates not currently licensed must be willing and able to obtain licensing.
  • Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients

 
Desired Traits:
  • Extraordinary customer service skills and presence while possessing a positive attitude through all client interactions
  • Excellent oral, written and interpersonal communication skills; well-spoken both on the phone and in person; exudes a courteous, friendly, and professional demeanor
  • Outstanding planning and organizational skills, efficient multi-tasker, effective follow-up, deadline focused; detail oriented and demonstrates a commitment to accuracy by delivering high quality work in dynamic environment while managing competing demands and interruptions
  • Strong work ethic; motivated to advance their career through hands on experience and evolving industry knowledge
  • Energetic, eager to learn, team player; self-motivated with ability to work both independently and under direction
  • Intermediate to advanced level computer skills. Ability and willingness to learn and effectively utilize new technologies as requested and required

 

Qualified and energetic candidates who wish to be considered for the Client Service Associate position located in Plymouth, Minnesota are encouraged to submit a current resume and cover letter to Recruiting@myriadas.com.


 
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