Myriad Advisor Solutions, located in our brand-new office in Waukee, Iowa, is seeking a client focused yet team oriented, technically astute, and engaged Help Desk Supervisor to join our Help Desk team! This hands-on position will directly manage our tech support help-desk. In addition to employee management, the Help Desk Supervisor will focus on ticket management and client satisfaction while also leading, coaching, and enhancing skills within the help desk team members. This candidate will be a liaison between the leadership team and the Helpdesk support team.
The ideal candidate will have experience in help desk supervision, inbound/outbound tech call center management or similar experience. As an engaged position, the Help-Desk Supervisor requires a self-motivated, positively engaged and tech savvy individual who thrives in a fast-paced call center client focused help desk environment.