JOB SUMMARY

Technical Support Associate

Waukee, IA

 
POSITION SUMMARY

Myriad Advisor Solutions is actively seeking candidates for our Technical Support Associate role! The Technical Support Associate will be positioned in a fast-paced environment that is designed to evolve. By engaging directly with cross functional team members, you are sure to gain knowledge and skills that will aid you in your evolving Technology career. You will provide basic technical support to Myriad’s clients via phone, email, and remote tools.

If you possess a strong interest in the Information Technology field and would describe yourself as someone who is well spoken, tech savvy, personable, and enjoys providing outstanding customer service, we encourage you to review our opening!


 
A Glimpse of the Position Responsibilities:

  • Complete accountability for client backups: Set up and proactively manage client backups; address backup failures and error messages promptly; engage with client, as required, to ensure backups run and store successfully
  • Managing both the details of technical hardware and software onboarding of new Advisor Club Members as well as the offboarding of AC members
  • Ownership of projects from implementation to completion. Consistent and detailed communications throughout all projects are required. Communications to include overall project updates, team collaboration, if appropriate and internal team engagement communications, routine management/Leadership updates to include clear documentation of project status, questions, action items, completed work and timelines to ensure deadlines are met
  • Engage with the Technical Support department and become engaged in the broad scope of technology to include desktop configuration, troubleshooting network and wireless issues, and formatting/setting up desktop and laptop computers
  • Gain customer support skills by answering inbound calls and creating support tickets as needed based on call volumes. Assist with scheduling client appointments for tech related services via phone and/or email
  • Develop and advance upon general business/office environment skills to include but not limited to organization, Outlook scheduling and communications, phone etiquette, time management, project management, multi-tasking, follow through and customer care
  • Provide exceptional customer service through positive client interaction that not only delights the client, but exceeds their expectations

 
Desired Traits/General Qualifications:
  • Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients
  • Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge
  • Ability to manage multiple projects and remain flexible while keeping a keen attention to detail; understanding of urgency through display of effective time management and efficiency
  • Must be dependable and have the ability to meet deadlines as assigned

 
Education and Experience Preferred:
  • Degree or Associates degree in Information Technology related field required
  • Current knowledge of computer systems, electronic systems, and software applications; Solid understanding of desktop applications
  • Level 1 Technical Support experience preferred
  • Basic knowledge of Microsoft Windows 7/10, and a willingness to learn new operating systems
  • Basic knowledge of core network technologies (WiFi, routers, switches, etc.)

 
About the Organization:

Myriad Advisor Solutions is a business consulting firm offering one-stop-shop products and services for our clients. The focus and dedication of Myriad is to provide big company resources for independent business owners which help them.


 

Qualified and energetic candidates must have the ability to pass a background check. If you wish to be considered for the Telecom Associate position you are encouraged to apply via www.myriadas.com or call (515) 850-1218.


 
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