JOB SUMMARY

Technical Support Specialist - Level 1

Waukee, IA

 
POSITION SUMMARY

Myriad Advisor Solutions, now located in our brand-new office in Waukee, Iowa, is seeking a Technical Support Specialist to join our growing team! If you have work experience or possess a strong interest in the Information Technology field; you have or are willing to obtain applicable certificates, as defined; and would describe yourself as someone who is well spoken, tech savvy, personable and enjoys providing outstanding customer service, we encourage you to review our current Technical Support Specialist - Level 1 opening.


 
A Glimpse of the Position Responsibilities:

  • Provide remote technical guidance, assistance and coordination to end-users for PC, network, software and hardware problems
  • Daily tasks include, but are not limited to, diagnostics, troubleshooting, resolving network and wireless issues, setting up user accounts, formatting and setting up desktop and laptop computers
  • Accurately document details related to client support issues in help desk ticketing system and complete ticket/tasks efficiently
  • Ability to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST
  • Create, build and foster strong and effective working relationships with peers, management, clients, and vendors

 
Personal Attributes Required:
  • Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients
  • Excellent oral, written and interpersonal communication skills; well-spoken on the phone; exudes a courteous, friendly, and professional demeanor
  • Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge
  • Ability to manage multiple projects and remain flexible while keeping a keen attention to detail; understanding of urgency through display of effective time management and efficiency
  • Must be dependable and have the ability to meet deadlines as assigned

 
Education and Experience Preferred:
  • Degree or Associates degree in Information Technology related field preferred
  • Current knowledge of computer systems, electronic systems, and software applications; Solid understanding of desktop applications
  • Level 1 Technical Support experience preferred
  • Intermediate to advanced knowledge of Microsoft Windows 10, and a willingness to learn new operating systems
  • Intermediate to advanced knowledge of general internet technologies (email, web browsers, etc.)
  • Basic knowledge of core network technologies (WiFi, routers, switches, etc.)

 
About the Organization:

Myriad Advisor Solutions is a business consulting firm offering one-stop-shop products and services for our clients. The focus and dedication of Myriad is to provide big company resources for independent business owners which help them.


 

Qualified and energetic candidates must have the ability to pass a background check. If you wish to be considered for the Telecom Associate position you are encouraged to apply via www.myriadas.com or call (515) 850-1218.


 
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